From Mental Health to General Contracting
/In 2006 I began a career in Mental Health. Over the years I got to serve in a wide range of capacities, in both the community and the Military. Some of which included Intensive In-Home work with families, the development and management of a Juvenile Structured Day Program, Individual and Group Outpatient Therapy and as a Behavioral Health Officer in the NC Army National Guard. Over those years I was also honing my skills in the areas of creating commissioned, functional art pieces and building unique structures. Looking back, there’s no doubt the stars aligned when I decided to join Candice (life and business partner) full-time.
Sure, the journey has been long and difficult at times, especially with a deployment to the Middle East - right as COVID was hitting! But I can only stand amazed at how much my work in Mental Health was preparing me for this moment in time. I’ve learned so much from working with a wide range of clients over the years. Some of which includes problem solving, conflict resolution and communication skills. Of course such skills can be learned no matter the client base, but particularly in the field of Mental Health getting these things wrong can be detrimental. And when gotten right, the possibilities can be truly life-changing! Preventing and responding to crises, getting to the root of problems and identifying “Win-Win” solutions have become second nature to me. More importantly, maintaining an openness to learning allows me the opportunity and freedom to serve in a very client-centered manner. Such characteristics allow me to face challenges with optimism and situational awareness, which can prevent awkward moments and unnecessary conflict with trades, inspectors and clients.
Most of us have heard at least a few horror stories pertaining to contractors. The ones I often hear and unfortunately have witnessed have involved poor communication, lack of follow-through and on some occasions theft. The reasons for such customer experiences can range from a contractor having a scarcity mentality, poor organizational skills or simply not willing to face certain fears. But I see no problem with acknowledging and owning up to inadequacies and seeking to make things right by the client. Otherwise, I’d be missing out on some amazing opportunities for personal growth and client satisfaction.
Whether talking about a customer’s project, my relationship with my wife and kids or the legacy I’ll one day leave behind, keeping the “End in Mind” is a skill that’s absolutely vital in Mental Health work. It is a skill that also proves invaluable in the Interior Design and Renovation business. I’m truly grateful for the experience I’ve gained and for the client’s who entrust us with their homes.